What is your returns policy?
We offer refunds or exchanges on change of mind purchases, so long as they are returned within 21 days and comply with our returns policy.
Every Sandler shoe is covered by our 2 year manufacturing warranty. In the unlikely event you believe your purchase is faulty, wrongly described or not fit for purpose within 2 years of purchase, please get in touch with us. Please note, incorrect size does not classify as a fault if it is consistent with our size guide.
Can I return an online order in store?
Unfortunately, at this time we are unable to accept online returns in our stores.
What if I received incorrect item/s?
Firstly, we’re extremely sorry for the inconvenience! Please contact us with your order number, what you were meant to receive and what you did receive. We will be able to issue you with a return post label so we can sort this out for you quickly and at our cost.
How can I return an online order?
Make sure your items comply with our returns policy, then re-package them in the same packaging they arrived in. Please ensure you enclose the Returns Form received on delivery in your parcel. For a limited time, we are offering FREE RETURNS with Australia Post for all Australian returns lodged before November 8, 2021. Please visit the Australia Post Portal and follow the instructions to lodge your free return. After November 10, 2021 returns labels can be purchased through the Australia Post Portal for a flat rate of $12.50
To lodge a return through Australia Post, click here.
How many shoes can I send back via your Australia Post Portal?
This covers the return delivery for the same number of shoes that were initially purchased. For instance, if you purchased 3 shoes in the same transaction, you can return those 3 shoes.
How long will it take my return to process?
Please allow up to 10 days for your return to reach out fulfillment centre. This time can vary depending on your location and what post method you used to send the item.
Once your return has been received, please allow between 2-5 days. You will receive an email confirmation once your return has been processed and completed.
Can I return products from one of your brands that I purchased at Myer or David Jones?
Although we would like to handle all returns directly, your purchase contract is with the retailer from whom you purchased the shoes.
We would ask you at your earliest convenience to return the shoes with your proof of purchase (receipt) directly to the business you purchased from (Myer or David Jones).
What happens if I ask for an exchange but you don’t have stock in what I have asked for?
Unfortunately, we may not always have stock remaining in the styles you request an exchange for. In these cases we will contact you via email to inform you and automatically provide you with a refund instead so that you can hop straight back online and purchase another style!
I purchased a product from you and I need it repaired, what is the process?
Unfortunately, we do not keep pieces on hand for repairs. Instead, providing that the product meets our returns and warranty policy, we would ask the shoes to be returned and assessed for faults.
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