Returns

Firstly, we’re extremely sorry for the inconvenience! Please contact us with your order number, what you were meant to receive and what you did receive. We will be able to issue you with a return post label so we can sort this out for you quickly and at our cost.

Make sure your items comply with our returns policy, then re-package them in the same packaging they arrived in. Please ensure you enclose the Returns Form received on delivery in your parcel. You can either choose your own trackable delivery method back to us, or use our Australia Post Portal for flat rate $13.10 returns within Australia.  Please visit the Australia Post Portal and follow the instructions to lodge your return.

Purchase your label and find out more here.

This covers the return delivery for the same number of shoes that were initially purchased. For instance, if you purchased 3 shoes in the same transaction, you can return those 3 shoes for $13.10.

Please allow up to 10 days for your return to reach out fulfillment centre. This time can vary depending on your location and what post method you used to send the item.

Once your return has been received, please allow between 2-5 days for it to be assessed. You will receive an email confirmation once your return has been processed and completed.

Although we would like to handle all returns directly, your purchase contract is with the retailer from whom you purchased the shoes.

We would ask you at your earliest convenience to return the shoes with your proof of purchase (receipt) directly to the business you purchased from (Myer, David Jones or The Iconic).

Unfortunately, we may not always have stock remaining in the styles you request an exchange for. In these cases we will contact you via email to inform you and automatically provide you with a refund instead so that you can hop straight back online and purchase another style!

Unfortunately, we do not keep pieces on hand for repairs. Instead, providing that the product meets our returns and warranty policy, we would ask the shoes to be returned and assessed for faults.