In a rush? Here are some of our most frequently asked questions
Can I cancel or change my order?
Unfortunately, at this stage we are unable to cancel or change orders after they’ve been placed. We recommend waiting to receive your order to initiate a return. Sorry!
What if I placed an order but I haven’t received a confirmation email?
It can take up to 30 minutes for your confirmation email to arrive in your inbox. If it still isn’t there after 30 minutes, please check your junk folder. If it’s not there either, please get in touch so we can take a look.
How do I add a promotion or discount code?
You can add a promotion or discount code at checkout. When you’re in your cart page, click “PROCEED TO CHECKOUT” and enter the code by clicking on the APPLY DISCOUNT CODE field on the right hand side of the screen.
If your code isn’t working, have a read through the terms and conditions related to that code to make sure your cart applies. Be sure to check things like expiry date, minimum spend, and qualifying product type, and if in doubt, please contact us so we can help.
How can I return an online order?
Make sure your items comply with our returns policy, then re-package them in the same packaging they arrived in. You can either choose your own delivery method back to us, our use our Australia Post Portal for flat rate $12.50 returns within Australia.
Purchase your label and find out more here.
Can I return products if I purchased at Myer or David Jones?
Although we would like to handle all returns directly, your purchase contract is with the retailer from whom you purchased the shoes.
We would ask you at your earliest convenience to return the shoes with your proof of purchase (receipt) directly to the business you purchased from (Myer or David Jones).
*Due to the unusual circumstances we find ourselves in, we understand that the Australia Post network is experiencing some delays that may affect usual delivery time frames, this includes delays of providing shipping confirmation emails from their end (these emails will provide you with your tracking numbers).
We are doing everything we can to ensure your order is shipped on time and we can confirm that we are currently dispatching as per our usual time frames without any delays. Unfortunately we are unable to control the delays in delivery and providing shipping confirmation emails (your tracking numbers) from Australia Post. We thank you for your patience. You can find out more here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus
Get in touch
We aim to answer all enquiries within 1-2 business days.
We are always searching for enthusiastic people to join the Sandler team. If you are interested in being part of the Sandler family please express your interest by emailing